How can we help?

Look for common topics in our FAQs below. If you still have questions, please email us at [email protected] or call (888) 616-5505.

Frequently Asked Questions

Q. When will I receive my order?

A. On average, we take 1-2 weeks to complete a project. This allows time for your review and our revisions. Be sure to tell us in the order notes if your project is time sensitive.

Q. Do you have experienced staff at Grand Street Creative?

A. Many of our creatives have agency experience and have worked on multiple projects for large clients. We hire only copywriters and designers who we feel have tremendous skill, inquisitiveness, and potential, all to provide you with a premium experience.

Q. How are you different from other creative agencies?

A. We are a boutique agency that caters specifically to small and medium-size businesses. We also offer two ways to work with us: ongoing subscription models or à la carte services to suit your immediate or one-time needs.

Q. What are the benefits of establishing a subscription?

A. Grand Street Creative is proud to offer rates that are competitive with other agencies our size. Our system is set up to be cost-efficient for clients with small to medium-size businesses. Our subscription model ensures that you enjoy an ongoing relationship with our creatives and they get to know your particular business needs. Our subscriptions are tiered, from the Startup plan to the priority Enterprise level. Each tier provides ongoing monthly services as well as special benefits.

Q. How many revisions can I make?

A. You get from one to three rounds of revisions, depending on your subscription plan. A La Carte services include one round. You can share your revisions via email or you can mark up the PDF previews we send.

Q. What if I’m not satisfied with the final project?

A. We will match your job with another member of our staff and offer another round of revisions. If you’re still not satisfied, we would be happy to refer you to other professionals.

Q. What types of jobs can I submit?

A. Our team works on a broad range of projects, everything from logos to business cards, PowerPoint pitch decks, pamphlets, and website design. No job is too big or too small.

Q. Do you offer video ads or just images? 

A. We offer video ads that can be purchased individually or as part of a package. We also offer static image ads for social media platforms and print publications.

Q. Where are you located? Can we meet in person? 

A. We’re only able to offer Skype calls or conference calls at this time, but are looking into options for in-person events.

How it works

When you place an order with us, we’ll contact you within 24 hours to set up a consultation. The entire process takes between 1-2 weeks, and your assigned creative will be in touch with you every step of the way.